Owning a dental practice is no easy task. Although you excel at providing your patients with superior oral health care, it’s easy to become so caught up in the day-to-day operations that you forget about the other vital element of a successful dental practice: an exceptional patient experience.
The fact is, the way you manage your dental office leaves lasting impressions on your patients and significantly impacts your retention rates. It’s imperative that you remain organized, stay on top of best practices, and learn how to run a dental practice with patients at heart.
Here are a few tips to help you improve your dentist-to-patient experience:
- 1. What makes your practice unique?
- 2. Create an office culture
- 3. Expand your services
- 4. Flexible financial options
- 5. Improve patient referrals
- 6. Upgrade your scheduling system
- 7. Make sure your staff is trained
A patient’s experience begins with their first point of contact, which is most often a receptionist or another member of your front desk team. In fact, your front desk team is your practice to new patient callers. Their professionalism, attitude, and communication skills all leave a lasting impression on patients—an impression that can make or break your dental practice.
That said, professional training and continued education are essential elements of how to run a dental practice. Make sure that each person who greets and works with your patients, either in person or over the phone, is trained to make the most of each patient interaction. From advanced communication and customer service techniques to technical expertise and dental best practices, a quality dental front desk training program will give your team the skills they need to book more appointments and improve patient satisfaction.